Privacy Policy

Last Updated: 09 Sep 2023

Welcome to the website of LabForty ("Company," "we," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://labforty.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

Information We Collect

1. Personal Data:

   • Contact Form: When you fill out the contact form on our website, we may collect information like your name, email address, company name, phone number, and the message you provide.

   • Online Chat: When you interact with our online chat feature, we may collect similar information, such as your name and email address, so that we can assist you more effectively.

   • Purpose: This information is primarily used for customer service and to process any inquiries or service requests you have made.

   • Data Retention: We store this information for as long as necessary to fulfill your requests or for essential business purposes.

2. Analytical Data:

   • Cookies and Web Beacons: We use cookies, web beacons, and other tracking technologies to collect analytical data.

   • Local Storage: We may use browser local storage to retain user preferences and improve your experience during subsequent visits.

   • IP Address: Your IP address is automatically collected for system administration and for generating aggregate, non-personalized information.

   • Device Information: Information about your device such as the device type, operating system, and browser type are collected to enhance your user experience.

   • Browsing History: We track the pages you visit, the time spent on each page, and other interactions to understand how users navigate our Site.

   • Purpose: We use this information to better understand how users interact with our Site, to monitor usage patterns, and to improve our Site and services accordingly.

3. Analytical Tools

   • Google Analytics: We use Google Analytics to gather data on website traffic and user interactions. This helps us understand how users engage with our website and to improve user experience.

   • Google Ads: We use Google Ads for online advertising. This service may collect data related to your visits to our website, which we use to make our advertising more targeted.

   • Google Tag Manager: We use GTM to manage and deploy tracking tags on our website. Google Tag Manager by itself does not collect personally identifiable information. It facilitates the triggering of other tags, which may collect data. Please read Google's privacy policy for more information about Google Tag Manager: Google's Privacy Policy.

4. Opting Out

   • Opting Out: Most web browsers are set to accept cookies by default. However, you can choose to set your browser to remove or reject cookies. Please note that doing so could affect the availability and functionality of the Site.

   • Data Retention: Tracking data is stored for a predetermined period, in accordance with applicable laws, for analysis and reporting purposes.

How We Use Your Information

1. Improve Our Services: To enhance the Site and our service offerings.

2. Customer Service: To respond to inquiries and service requests within two hours, as per our Priority Service guarantee.

3. Analytics: To better understand how users interact with our Site, allowing us to optimize user experience and services offered.

Disclosure of Your Information

We do not sell or rent your personal information. We may disclose information under the following circumstances:

1. Third-Party Service Providers: To facilitate Site functionality and customer service.

2. Legal Requirements: To comply with legal obligations or to protect our rights.

3. Business Transfers: In the event of a merger, acquisition, or asset sale.

Third-Party Websites

This Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Security

We use a variety of security measures, including encryption and authentication tools, to maintain the safety of your personal information.

• Encryption: We utilize strong encryption protocols, such as SSL/TLS, to protect data during transmission between your device and our servers. This ensures that personal information is secure from unauthorized access or disclosure.

• Authentication Tools: Multi-factor authentication (MFA) and robust password policies are implemented to verify the identity of users and restrict unauthorized access.

• Firewalls and Intrusion Detection Systems: Our network is secured with firewalls and monitored by Intrusion Detection Systems (IDS) to prevent and detect any malicious activities.

• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address any potential risks or weak points in our system.

• Data Access Controls: Strict data access policies are enforced to ensure that only authorized personnel have access to your personal data, and they are trained in handling sensitive information responsibly.

• Data Backup: Regular backups are performed, and data is stored in secure, geographically dispersed locations to prevent data loss in case of hardware failure or other catastrophes.

• Incident Response Plan: We have a well-defined incident response plan in place to act swiftly in the event of a security breach. Users will be notified of any breach that affects their personal information as required by law.

• Compliance and Training: All staff members undergo regular training and are updated on best practices in cybersecurity and data protection.

• Legal Compliance: We adhere to local and international laws and regulations concerning data protection, including GDPR for EU citizens and other applicable privacy laws.

Your Rights

• Access: You have the right to request a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Correction: You have the right to request that any incomplete or inaccurate information we hold about you is corrected.

• Deletion: You have the right to request the deletion or removal of your personal data where there is no good reason for us to continue processing it.

• Consent Withdrawal: Where the processing of your personal data is based on consent, you have the right to withdraw that consent at any time.

• Transparency and Information: You have the right to be informed about how your personal data is being processed, which this Privacy Policy aims to ensure.

• Right to Complain: EU citizens have the right to lodge a complaint with a supervisory authority if you feel your data is not being handled appropriately.

• Automated Decision-Making: You have the right to not be subject to a decision based solely on automated processing, including profiling, unless you have given explicit consent or it is necessary for a contract between you and us.

• Data Protection Impact Assessments: We carry out Data Protection Impact Assessments for any and all new projects and technologies that may affect the privacy of your data.

These rights can usually be exercised free of charge and will be addressed as per the laws governing the data protection or privacy laws in your country, including the General Data Protection Regulation (GDPR) for EU citizens.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

• Policy Updates: We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other factors.

• Notification Mechanisms: Any changes made to this policy will be posted on this page along with an updated revision date at the top of the Policy. In certain circumstances, we may also notify you about changes through additional means such as email or notifications within our services.

• Previous Versions: An archive of previous versions of this Privacy Policy will be kept for review. Users can request access to these by contacting our Customer Service.

• User Responsibility: It is your responsibility to periodically review this Privacy Policy to stay informed about our practices. Your continued use of the Site following the posting of changes to this Privacy Policy will constitute your acceptance of those changes.

• Effective Date: Changes to the Privacy Policy will become effective immediately upon their posting on the Site unless otherwise noted.

• Consultation: For significant changes to this Privacy Policy, where feasible, we will consult with users in advance, especially where these changes impact the way we process personal data.

Regulatory Authority

1. Name: Commission for Personal Data Protection

2. Address: Sofia 1592, Prof. Tsvetan Lazarov № 2

3. Phone: 02 915 3 518

4. Website: www.cpdp.bg

Contact Us for Any Questions or Concerns

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, we encourage you to reach out to us. Our dedicated team is here to assist you and provide clarity on how we handle your personal data.

📧 Email: For a prompt response, please email us at [email protected].

🕒 Response Time: Our Priority Service guarantees that every query related to this Privacy Policy will receive a response within 8 business hours.

Your privacy is of utmost importance to us, and we are committed to ensuring that your personal information is handled with the highest level of security and care.

Thank you for choosing LabForty.