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Global Support & Maintenance

We help you focus on expanding your business while reducing expenses and avoid dealing with software upgrades and maintenance issues in-house.

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Benefits

With LabForty, your project is managed by experts during every step. Your project is unique, and we acknowledge this by adopting a tailored strategy. This ensures that your specific goals and requirements are met with precision and care.

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Priority service

Our Priority Service guarantees your service requests are treated with the highest priority. Customers will always receive a response to requests within two hours.

Monitoring & optimization

Monitoring & optimization

Live monitoring is essential to deliver always-on web applications and seamless end-user experiences. Our service identifies performance issues early and provides root cause analysis.

Software updates

Software updates

Updates are crucial to keeping your software secure and fast. Our support and maintenance contracts ensure your business is always up to date, and always ready to grow.

Reduce responsibly & expense

Reduce responsibly & expense

We can prepare a custom support and maintenance plan tailored to your company’s needs and the software you run. This is the most efficient way to reduce internal responsibilities and plan expenses.

Up-to-date tech stack

Up-to-date tech stack

To keep up with trends and technological advancement your software needs to evolve as well. Whether it’s keeping up with design trends or adding new functionality to better meet your clients’ needs, LabForty is here to help.

Expert advice

Expert advice

With LabForty, your project is managed by experts during every step of development. Our team takes a customized approach to each project, from project discovery to launch and ongoing support.

Types of maintenance

Our support service guarantees that requests are treated with the highest priority.

Corrective maintenance

Often referred to as “bug” maintenance, corrective maintenance corrects user reported errors in source code. This is the most urgent type of software maintenance. Whether it’s resolving an issue, hardening security, getting applications to work with other elements of a technology stack, or regulatory compliance.

preventive maintenance

perfective maintenance

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Support when you need it

For start-ups, outsourcing support tasks is the best way to reduce your time to market, efforts, and expense.Established institutions, on the other hand, benefit from being able to focus their teams on operations, insight generation, and expanding to new markets.

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Our support & maintenance process

You will always get a response within two hours. Any time of day. Every day of the week.

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Formal request

Formal request

After receiving your support request, our goal is to find and implement the correct solution as fast as possible. We will schedule a meeting with you to discuss the current state of your software product and any other potential factors that may be playing a role in causation.

System analysis

System analysis

Once our support team understands all potential impacts, we assess your systems to identify the root cause. We will review each line of code, as well as identifying other possible causes like out-of-date subscriptions and malware.

Solution evaluation

Solution evaluation

Our software engineers often identify several solutions. We scope out all potentially affected features to ensure code adjustments do not cause any other issues, then provide a recommendation and review all options with you to determine the correct route of resolution.

Implementation

Implementation

Our Technical Support Lead produces bug triage tickets for our support team to begin working on immediately. By utilizing debugging tools, review logs, and drilling down to all lines of code, our support team works to resolve each error described in your support request.

Testing

Testing

Once we verify all features and functions are stable and operating as intended in our test environment, we deploy the bug fixes to live production. Once the fix is live, we’ll ask for your sign-off before closing the request.

Find the right support plan for you

Industry-leading support, right out of the box. Your requests are treated with the highest priority

Essential

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Certificates & software updates

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Performance scans

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Weekly backups

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Server maintenance

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Updates to web content as needed

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Response within 72 hours

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3 hours of support time

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Professional

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Free SSL Certificate

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Certificates & software update

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Security monitoring

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Performance scans and optimization suggestions

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Weekly backups

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Server maintenance

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Updates to web content as needed

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Response within 48 hours

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12 hours of support time

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Enterprise

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Free SSL Certificate

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Hosting included

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Free CDN

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Dedicated account manager

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Certificates & software updates

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Security monitoring

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Performance scans and optimization suggestions

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User experience testing and optimization suggestions

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SEO consulting

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Browser and device testing

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Weekly backups

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Server maintenance

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Updates to web content as needed

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24/7 response within 2 hours

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40 hours of support time

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