Support when you need it

For start-ups, outsourcing support tasks is the best way to reduce your time to market, efforts, and expense. Established institutions, on the other hand, benefit from being able to focus their teams on operations, insight generation, and expanding to new markets.

Support process

You will always get a response within two hours. Any time of day. Every day of the week.

Formal request

After receiving your support request, our goal is to find and implement the correct solution as fast as possible. We will schedule a meeting with you to discuss the current state of your software product and any other potential factors that may be playing a role in causation.

System analysis

Once our support team understands all potential impacts, we assess your systems to identify the root cause. We will review each line of code, as well as identifying other possible causes like out-of-date subscriptions and malware.

Solution evaluation

Our software engineers often identify several solutions. We scope out all potentially affected features to ensure code adjustments do not cause any other issues, then provide a recommendation and review all options with you to determine the correct route of resolution.

Implementation

Our Technical Support Lead produces bug triage tickets for our support team to begin working on immediately. By utilizing debugging tools, review logs, and drilling down to all lines of code, our support team works to resolve each error described in your support request.

Testing

Once we verify all features and functions are stable and operating as intended in our test environment, we deploy the bug fixes to live production. Once the fix is live, we’ll ask for your sign-off before closing the request.

Global Support & Maintenance

Priority service

Monitoring & optimization

Software updates

Reduce responsibly & expense

Up-to-date tech stack

Expert advice